Business customer billing

L&T sends invoices to corporate customers electronically, via email and via paper post.

We recommend e-invoicing to our corporate customers. E-invoicing is an electronic invoice that is delivered via e-invoicing service providers or banks. Typically, e-invoices are received into a purchase invoice system. Email invoices are also possible for corporate customers. No invoicing service fee is charged for email invoices.

Paper invoicing is also available for corporate customers, but we charge a billing service fee for paper invoices, which covers the costs of processing and sending the paper invoice. You can avoid this fee by switching to e‑invoicing, which has no invoicing service fee. By choosing e‑invoicing, the amount of paper mail is reduced and natural resources are saved.

Self‑billing invoices are always sent to the same billing address as sales invoices.

You can make changes to your billing information directly through our electronic form. Please note that it is important to specify whether the change is due to a change of postal address following a move, or if it is a change in the payer's details. It is advisable to notify L&T at least one month in advance, and the change will be taken into account in future invoices.

The billing service fee is charged for paper invoices sent out to businesses, and it consists of the processing and mailing costs of the paper invoice. 

You can avoid the invoicing service fee by switching to e‑invoicing or email invoicing, for which we do not charge a service fee. By choosing e‑invoicing or email invoicing, you also reduce paper mail and save natural resources.

Unfortunately, the due date of an invoice sent by L&T cannot be postponed. If the payment is delayed, you will receive a payment reminder from us, which can be paid using the information provided in the reminder. We charge a fee of 5 euros for sending a payment reminder. If the payment is further overdue, the invoice will be forwarded to a collection agency. If necessary, you can contact the collection agency to arrange a payment plan.

If your invoice contains an error, please contact our billing department using this form. In the form, provide your customer number found on the invoice and the invoice number related to the error.

A credit invoice is not automatically applied to the next open invoice. If you wish to allocate the credit invoice to an open invoice, please inform us of the numbers of the credit invoice and the open invoice, and we will make the allocation based on your notification.

If you would like the credited amount to be refunded to an bank account, please contact the billing department by using this form (business customers).

We have compiled answers to the most common questions about the content of our invoices in the instructions found here:

How to read your waste management invoice

Så här läser du din avfallshanteringsfaktura

L&T primarily receives electronic invoices, but we also accept paper invoices. The reference information on the invoice should include at a minimum the Cost Center and the Orderer/Inspector's first and last name.

Please find billing addresses on the bottom of this webpage.

Possible material compensations for waste management are paid to customers as self‑billing invoices, directly to their bank account, in accordance with the Tax Administration’s guidelines. These compensations cannot be deducted from invoices related to service sales.

If your company has previously received compensation for materials but you have not been contacted by us or have not received the payment, please contact our billing department using this service form to ensure future compensations are paid directly to your company’s bank account.

If you have accidentally paid a self‑billing invoice you received from L&T, please contact our billing department.