Business customer billing

L&T sends invoices to corporate customers electronically and via paper post.

We recommend e-invoicing to our corporate customers. E-invoicing is an electronic invoice that is delivered via e-invoicing service providers or banks. Typically, e-invoices are received into a purchase invoice system. We do not send invoices via email.

Paper invoicing is also available for corporate customers, but we charge a billing service fee for paper invoices, which covers the costs of processing and sending the paper invoice. The billing service fee encourages businesses to transition to e-invoicing. As a result, the amount of paper mail is significantly reduced and we save the environment.

You can make changes to your billing information directly through an electronic form. Please note that it is important to specify whether the change is due to a change of postal address following a move, or if it is a change in the payer's details. It is advisable to notify L&T at least one month in advance, and the change will be taken into account in future invoices.

If you have made a payment using incorrect details, please contact the billing department.

We always invoice under the names of L&T's subsidiaries. Please check if you have received the invoice from the correct company. The suppliers must also be opened in your company's supplier register so that the invoices can be processed. You can obtain the necessary information for opening a supplier from our customer service.

The billing service fee is charged for paper invoices sent out to businesses, and it consists of the processing and mailing costs of the paper invoice. The billing service surcharge is intended to encourage businesses to transition to e-invoicing. Consequently, this significantly reduces the volume of paper mail and helps to save the environment.

The billing service fee can be avoided by switching to electronic invoicing. We do not charge a billing service fee for e-invoices.

Unfortunately, the due date of an invoice sent by L&T cannot be postponed. If the payment is delayed, you will receive a payment reminder from us, which can be paid using the information provided in the reminder. We charge a fee of 5 euros for sending a payment reminder. If the payment is further overdue, the invoice will be forwarded to a collection agency. If necessary, you can contact the collection agency to arrange a payment plan.

A credit invoice is not automatically applied to the next open invoice. If you wish to allocate the credit invoice to an open invoice, please inform us of the numbers of the credit invoice and the open invoice, and we will make the allocation based on your notification.

If you would like the credited amount to be refunded in cash, please provide us with the number of the credit invoice you received and your company’s bank account number using this form (for business customers). The refund will appear in your account within approximately two weeks of processing your request.

L&T primarily receives electronic invoices, but we also accept paper invoices. The reference information on the invoice should include at a minimum the Cost Center and the Orderer/Inspector's first and last name.