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Business customer billing

On this page, you will find answers to the most common billing questions for corporate customers and can make changes to your company's billing information. Please always pay invoices using the payment details found on them.

Frequently asked billing questions

How does L&T issue invoices?

L&T sends invoices to corporate customers electronically and via paper post.

We recommend e-invoicing to our corporate customers. E-invoicing is an electronic invoice that is delivered via e-invoicing service providers or banks. Typically, e-invoices are received into a purchase invoice system. We do not send invoices via email.

Paper invoicing is also available for corporate customers, but we charge a billing service fee for paper invoices, which covers the costs of processing and sending the paper invoice. The billing service fee encourages businesses to transition to e-invoicing. As a result, the amount of paper mail is significantly reduced and we save the environment.

How can I notify a change in the billing address?

You can make changes to your billing information directly through an electronic form. Please note that it is important to specify whether the change is due to a change of postal address following a move, or if it is a change in the payer's details. It is advisable to notify L&T at least one month in advance, and the change will be taken into account in future invoices.

How do I proceed if I have paid the invoice with incorrect details?

If you have made a payment using incorrect details, please contact the billing department.

I have not received an electronic invoice, what should I do?

We always invoice under the names of L&T's subsidiaries. Please check if you have received the invoice from the correct company. The suppliers must also be opened in your company's supplier register so that the invoices can be processed. You can obtain the necessary information for opening a supplier from our customer service.

What is a billing service fee and what does it consist of?

The billing service fee is charged for paper invoices sent out to businesses, and it consists of the processing and mailing costs of the paper invoice. The billing service surcharge is intended to encourage businesses to transition to e-invoicing. Consequently, this significantly reduces the volume of paper mail and helps to save the environment.

How can the billing service fee be avoided?

The billing service fee can be avoided by switching to electronic invoicing. We do not charge a billing service fee for e-invoices.

Can the due date of the invoice I received be postponed?

Unfortunately, the due date of an invoice sent by L&T cannot be postponed. If the payment is delayed, you will receive a payment reminder from us, which can be paid using the information provided in the reminder. We charge a fee of 5 euros for sending a payment reminder. If the payment is further overdue, the invoice will be forwarded to a collection agency. If necessary, you can contact the collection agency to arrange a payment plan.

I have received a credit invoice, how do I get a refund?

A credit invoice is not automatically applied to the next open invoice. If you wish to allocate the credit invoice to an open invoice, please inform us of the numbers of the credit invoice and the open invoice, and we will make the allocation based on your notification.

If you would like the credited amount to be refunded to an bank account, please contact the invoicing team by using this form (business customers).

How can I send an invoice to L&T?

L&T primarily receives electronic invoices, but we also accept paper invoices. The reference information on the invoice should include at a minimum the Cost Center and the Orderer/Inspector's first and last name.

Billing contact information

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The cost of the call is your mobile or local network rate for your subscription, including the time spent in the queue.

When calling from abroad, the price is the same as the cost of a call to Finland.

The cost of the call is your mobile or local network rate for your subscription, including the time spent in the queue.

When calling from abroad, the price is the same as the cost of a call to Finland.

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Billing addresses

Lassila & Tikanoja plc (Business ID 1680140-0) Broker ID: E204503 E-invoicing address: 003716801400 Email for invoices (pdf): LT.FI.P.104331-4@docinbound.com

L&T Kiinteistöhuolto Oy (Business ID 3155934-1) Broker ID: E204503 E-invoicing address: 003731559341 Email for invoices (pdf): LTKHU.FI.P.142794-7@docinbound.com

L&T Kiinteistötekniikka Oy (Business ID 3155933-3) Broker ID: E204503 E-invoicing address: 003731559333 Email for invoices (pdf): LTKTE.FI.P.142795-4@docinbound.com

L&T Siivous Oy (Business ID 3155982-7) Broker ID: E204503 E-invoicing address: 003731559827 Email for invoices (pdf): LTS.FI.P.142796-2@docinbound.com

L&T Ympäristöpalvelut Oy (Business ID 3155938-4) Broker ID: E204503 E-invoicing address: 003731559384 Email for invoices (pdf): LTYP.FI.P.142797-0@docinbound.com

L&T Teollisuuspalvelut Oy (Business ID 3155936-8) Broker ID: E204503 E-invoicing address: 003731559368 Email for invoices (pdf): LTTLP.FI.P.142798-8@docinbound.com

Postal address: PL 29405, 00021 LASKUTUS